Please allow us 2 to 3 working days to process your order. We fulfil orders twice a week.
If you've an urgent order call Bev or Mark on 07492 586667 between 10am-4pm Monday to Friday and we'll do our best to get your order in the post ASAP.
UK customers can chose between:
First Class Mail (under 2 kilos)
Delivery - next day. Not tracked.
MyHermes (over 2 kilos)
Delivery - up to 3 working days. Tracked & £20 of insurance.
Royal Mail 48 (over 2 kilos)
Delivery - 2 working days. Tracked & £100 of insurance.
European & International customers. We deliver around the world, from Alaska to Fiji every week. You can choose between.
Royal Mail International
Delivery to Europe - up to 5 working days. Tracked.
Delivery to USA & Rest of the World - up to 12 working days. Tracked.
Courier (UPS, FEDEX or DPD)
Delivery Worldwide - up to 5 working days. Tracked & Signed
RETURNS & REFUNDS
- An item is missing!
Ah - there was a mistake! Contact us by email or phone and we'll post you the missing item using standard postal services within 2 to 3 working days. Alternatively we can give you a refund.
- An item arrived broken!
Oh! This sometimes happens. Call us or send us an email. Please send us a picture of the damage. We'll arrange with you to have the broken item posted back to us and send you a replacement. Don't worry, we'll get it sorted and we'll cover the cost of postage.
- I'd like to cancel an order!
We all change our minds. You have the right to cancel an order, and return any unwanted and unused item up to 14 days from the day you received it. Please contact us by email or by telephone before you return it. You have the responsibility of arranging and paying for the trick to be posted back to us. For UK customers we've found the First Class post is the best option. No need for a signature or tracking. Please get a proof of receipt from the Post Office.
Please allow us up to 2 weeks, after we have received the trick, to process your refund. For a full refund the trick must be returned unused and in it's original packaging. We don't accept the return of used tricks.
- What is your 100 day guarantee?
We're happy for you to return any unused tricks in their original packaging within 100 calendar days of the order date, for a credit on the original purchase price of the trick.
Contact us by email or by telephone, telling us that you wish to return a trick. You have the responsibility of arranging and paying for item to be posted back to us.
Please allow us 2 weeks (after we have received the trick) to process your credit.