FAQs
HOW DO YOU SHIP?
We offer a wide range of shipping options so you can pick the service and price that suits you best .Remember to allow us 2 to 3 working days to process your order and get it to the shipper.
UK customers can choose between:
Royal Mail 48 Tracked - 2 days with £150 insurance
European & International customers. We deliver around the world, from Alaska to Fiji every week. You can choose between.
Royal Mail International
Delivery to Europe - up to 5 working days. Tracked.
Delivery to USA & Rest of the World - up to 12 working days. Tracked.
Courier (UPS, FEDEX or DPD)
Delivery Worldwide - up to 5 working days. Tracked & Signed
IS IT IN STOCK.
Yes. If you can order an effect it's in stock. The stock levels are shown on our website. Occasionally you can preorder a trick. These are tricks that are on route from our suppliers.
WHAT IS YOUR RETURN/REFUND POLICY?
- An item is missing!
Oops, we made a mistake! This sometimes happens. Email or phone us and we'll post you the missing item or give you a refund for the missing trick.
- An item arrived broken!
Bah! Call us or send us an email with a picture of the damage. We'll replace the prop and arrange for the damaged item to be returned. We'll cover the cost of shipping.
- I'd like to cancel an order!
If it hasn't been shipped we can alter your order and give you a refund.
So you can buy with confidence have a no-quibble 100 day guarantee for all tricks we sell.
If you'd like to return a trick please contact us first by email or phone. The trick must be returned unused and in it's original packaging. We don't accept the return of used tricks. We also reserve the right to provide a part refund or a credit.
You have the responsibility of arranging and paying for the trick to be posted back to us. For UK customers we've found the First Class post is the best option. No need for a signature or tracking. Please get a proof of receipt from the Post Office.
ARE PAYMENTS SECURE?
Yes! For security purposes all online credit card transactions are handled via a secure server and processed though STRIPE, one of the world's leading payment clearing gateways. Nobody other than STRIPE has access to your credit card details. Not even the Mission Magic team can see your credit card details.
WHAT ABOUT TAX?
We don't charge V.A.T. Another great reason to buy from Mission Magic!